Privacy Policy
Last updated: February 1, 2026
Introduction
Welcome to SnapSell ("we", "our", or "us"), operated by Solution208 Limited, a company registered in England and Wales. We are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SnapSell application and website (collectively, the "Service").
Key Point: Your photos are processed to provide our service and are automatically deleted after processing. We do not sell your personal data or photos to third parties.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your email address and authentication credentials.
- Photos: Images you upload for processing through our AI photography tools.
- Payment Information: If you purchase credits or subscriptions, payment processing is handled by our third-party payment providers (Stripe, Apple Pay, Google Pay). We do not store your full card details.
- Communications: Information you provide when contacting our support team.
Information Collected Automatically
- Device Information: Device type, operating system, browser type, and unique device identifiers.
- Usage Data: Features used, processing history, and interaction patterns with our Service.
- Analytics Data: We use Google Analytics and Microsoft Clarity to understand how users interact with our Service.
- Log Data: IP addresses, access times, and referring URLs.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service
- Process your photos using our AI technology
- Process transactions and manage your account
- Send you service-related communications
- Respond to your inquiries and provide customer support
- Improve and optimise our Service
- Detect and prevent fraud, abuse, or security issues
- Comply with legal obligations
Photo Processing and Storage
Your privacy is paramount when it comes to your photos:
- Processing: Photos are securely transmitted and processed by our AI systems.
- Temporary Storage: Uploaded photos are temporarily stored only for the duration needed to process your request.
- Automatic Deletion: Original uploaded photos are automatically deleted from our servers after processing is complete.
- Processed Images: Your processed photos are available for download and may be stored temporarily to allow you to access them.
- No Training: Your photos are not used to train AI models without your explicit consent.
Sharing of Information
We may share your information with:
- Service Providers: Third-party companies that help us operate our Service (cloud hosting, payment processing, analytics).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us permission to share your information.
We do not sell your personal information or photos to third parties for marketing purposes.
Third-Party Services
Our Service uses the following third-party services:
- Google Analytics: For website analytics and usage statistics
- Microsoft Clarity: For session recording and heatmaps to improve user experience
- Stripe: For secure payment processing
- Firebase/Supabase: For authentication and data storage
- Cloud Providers: For hosting and image processing infrastructure
Each of these services has their own privacy policies governing the use of your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyse traffic and usage patterns
- Provide personalised content and advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure cloud infrastructure with access controls
- Regular security assessments and updates
- Limited employee access to personal data
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing of your personal data
- Portability: Request transfer of your personal data to another service
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw any consent you have given
To exercise these rights, please contact us at privacy@snapsell.photo.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Transaction Records: Retained as required by tax and accounting laws (typically 7 years)
- Photos: Deleted automatically after processing; processed images available for limited time
- Analytics Data: Aggregated and anonymised data may be retained indefinitely
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@snapsell.photo
- Company: Solution208 Limited
- Website: https://snapsell.photo
For data protection matters in the UK/EU, you also have the right to lodge a complaint with your local data protection authority.